If you don’t mind wasting a lot of money on a substandard product with design flaws and “Nigerian Tech Support” that only communicates through email, then this ice machine is for you. In order to fix this issue, go to mobile app and disable the schedule or unplug Opal, wait a few seconds, then plug back in.. The brand launched an Indiegogo campaign and collected over 2 million dollars in order to bring you this awesome little machine. The Opal cleaning kit is designed for routine Opal maintenance to remove internal and external scale. I am in the process of having my second replacement ice machine sent in for repairs. Reviewed in the United States on March 21, 2018. The size and shape of the ice is my favorite thing about the Opal. The opal nugget ice maker is a product by the company named First Build. If you are planning to install Opal on your kitchen countertop, we suggest that you measure the distance from your countertops to the bottom of your cabinets to determine fit. There is a wide variety of ice makers on the market today, but the Opal Nugget is one of the few that is capable of making the much sought-after nugget ice cubes. I cannot believe it! If I buy an Opal from an individual or through a reselling service (like eBay), what is the Warranty? Opal's exterior dimensions are 10.5" wide x 15.5" deep x 17.25" tall. No luck, so we contacted customer service again and were told to run a vinegar wash through the machine. The Forge Clear Ice Journey. Limited Warranty: One (1) year from the date of receipt of the product. I jumped through all the hoops they asked to verify the problem and still, months later, nothing has been done to resolve the issue. By providing about a gallon more water to your Opal Nugget Ice Maker, Opal Side Tank lets Opal produce about 3 more bins of ice before having to refill. We recommend a good cleaning approximately every 6 months so your Opal performs as if it has just been unboxed. Please call 502-852-0021 if you'd like to purchase by phone. Read more. Measures at 15.5 x 10.5 x 17.2 inches - The perfect size for any countertop in your home. Super-expanded capacity By providing about a gallon more water to your Opal Nugget Ice Maker, Opal Side Tank lets Opal produce about 3 more bins of ice before having to refill. FirstBuild will provide refunds for opened units minus a 10% restocking fee up to 30 business days after you receive the unit. It senses when the bin is full of ice, so it won’t overfill. The ice is TRUE nugget ice. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Don’t buy it! To request further support, please call (866) 907-6718. At this point it’s been two weeks since we first contacted customer service and we’re a bit frustrated but we reach out again. The Opal is the eighth product from FirstBuild. Are you sure you want to leave this page? For Opal Support, click here. Created by the company FirstBuild, the Opal Nugget was started by a submission from two innovators who wanted a better way to make ice. Score. It is tested against ANSI/NSF Standard 42 for the reduction of chlorine, tastes and odors. We suggest clearances of 3" around the sides and back of Opal. No water hookup required, just plug it into any 120v grounded (standard) electrical outlet and fill the reservoir with water. Note that if Opal is installed in an enclosed cabinet, the rate of icemaking will be reduced due to higher temperatures within the cabinet. The Opal is bluetooth equipped, so you can set up your ice making schedule from the convenience of your phone using the free FirstBuild app. What FirstBuild will do: If your product qualifies for this Limited Warranty, FirstBuild will either: (1) replace your product with a new or remanufactured product, or (2) refund the purchase price of the product, at FirstBuild’s sole discretion. I am so happy. Opal only does one thing: make chewable, craveable nugget ice. If you use it with soda or something a little stronger, it holds the taste. * Some states do not allow the exclusion or limitation of incidental or consequential damages. of ice at once. Opal is an ice maker designed for the enthusiasts: people who drop by their favorite restaurant on the weekend to pick up a bag of that special soft ice or have googled “nugget ice maker for home” only to find that home nugget ice makers start at … The flakes are extruded through a round hole, compacting them into chewable nuggets similar to a snowball. Labor and other charges to install and/or remove the product. Compact countertop design plugs into any electrical outlet. The Opal produces 24 lbs of ice per day, and the bin holds 3 lbs at a time SMART - The Opal is bluetooth equipped, so you can set up your ice making schedule from the convenience of your phone using the free FirstBuild app. Second opal to fail with the same issue within a month. Replacement part for FirstBuild's Opal Nugget Ice Machine. It is a machine which can produce 1 lb of nugget shaped ice in an hour. 1. Nugget ice is the small, soft, chewable ice especially normally associated with restaurant chains and convenience stores. Per user feedback, we’ve designed a water filter made specially for the Opal. It can produce up to 24 lbs. Opal Countertop Nugget Ice Maker. The FirstBuild Opal Nugget Ice Maker is quick and easy to use, has a sleek design, and makes high-quality nugget ice. And after reading other reviews siting this exact problem, as well as the reviews saying that customer service is so hard to deal with from this company, we decided to find the silver lining and at least be glad our 30 Day return window had not yet passed. From the makers of the best-selling Opal Nugget Ice Maker. After only six weeks of use, it stopped making ice. Incidental or consequential damages caused by possible defects with this product. Beautiful design fits anywhere Opal Side Tank connects to Opal on either side with powerful magnets built into its base. I don’t like when people chew ice around me, but if someone was going to chew on ice this would be the type you would want to chew. . To determine what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General. FirstBuild; Opal Nugget Ice Maker; Refund/Warranty; Follow Full Opal Warranty. Less than twenty minutes to first nugget, produces 1 lb of ice per hour. What is covered: Product failure during the Limited Warranty Period, due to a defect in materials or workmanship. While not necessary to operate the Opal, it is nice for those who prefer filtered water. The Opal cleaning kit is designed for routine Opal maintenance to remove internal and external scale. The warranty does not apply to products that are resold. Until it doesn’t. We will not cover shipping costs. Beautiful design fits anywhere Opal Side Tank connects to Opal on either side with powerful magnets built into its base. If yours breaks, don't expect any support or refund. This is the screen, located under the ice bin, which prevents particles from getting into Opal's pump. But it does a really good job at that one thing. Quality and elegance at a more affordable price point. of ice in a day and has the capacity to hold up to 3 lbs. Opal nugget ice is made by scraping the ice flakes off the inside of a chilled stainless steel cylinder. Our payment security system encrypts your information during transmission. About Opal Nugget. After viewing product detail pages, look here to find an easy way to navigate back to pages that interest you. It is simple to install and has a lifespan of 3 months. FirstBuild is a community-based brand that uses a team of talented individuals to change the way that products are introduced to the market. I will be trying to get it replaced. But it does a really good job at that one thing. First Build is all about homes and has been in the industry for more than 60 years. OR more! Powers on and sounds like it fires up but didn't test if it could make ice. NEW GE Profile Opal 2.0 Nugget Ice Maker Enjoy The Good Ice Anytime Whatever you call it — nugget ice, pellet ice, drive-in ice — you’ll always have that chewable ice … The unit must have at least one shipping strap still attached. Opal makes the chewable, crunchable, flavor-saving nugget ice you love. Affordability - Quality and elegance at a more affordable price point ,Operating Temperature 55°F - 90°F; Speed and Efficiency - Less than 20 minutes to first nugget, … Keep your Opal looking - and tasting fresh. ", For California Residents: Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. Having Sonic ice would be awesome if I had a working machine instead of a water lined silhouette of where my $500 machine used to be. The Opal is a privileged ice maker with almost no competition since it is the product of FirstBuild: a brand that decided it was time to create a top-notch nugget-style ice maker. PLEASE READ IN ENTIRETY TO UNDERSTAND WHAT YOU'RE GETTING. It’s a nugget ice maker, which works by packing together small ice crystals to create nuggets of soft yet … 902 reviews analysed. The light kept doing that little blue thing which means it needs more water. Sold for Parts - AS IS - with no returns. Opal was designed to be stored under standard height kitchen cabinets. Perfect pebble ice by the cupful. Product Name. We will see what happens. Sensors cleaned, still no ice. After several emails back and forth to diagnose the problem, we were told the machine needed to be defrosted and given steps to follow. The co-create community at FirstBuild has carefully designed the Opal with the enthusiast in mind: people who drop by their favorite restaurant on the weekend to pick up a bag of that special soft ice or have googled “nugget ice maker for home” only to find that home nugget ice makers start at $2000 - $3000. The support team at Opal is a leaky bag of dog squeeze. Schedule your ice making schedule from the convenience of the FirstBuild app; Produces 1 pound an hour while holding 3 lbs at any time; Can produce up to 24 pounds a day; Quality and elegance at an affordable price point; Out of Box Dimensions: 15.5 (L) x 10.5 (W) x 17.25 (H) Out of Box Weight: 44 lbs GE PROFILE OPAL01GEPKT Opal Nugget Ice Maker-Countertop, Stainless Steel Wrap with Gray Accents & LED Lighting By GE. With it’s elegant design, the Opal will wow your guests before they even try the delicious ice it makes. 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